Just finished reading Cognitive Surplus, by Clay Shirky. I find Shirky’s books to be accessible and thoughtful, and Cognitive Surplus is no different. It is full of great ideas and concepts, but one that stands out for me, personally, is that you cannot predict the ways users will use the tools that you make available to them. Tools are almost always designed with a specific use in mind, yet when they are released into the wild, folk seem to find all kinds of crazy and creative ways to use them and most of those uses or applications never ever crossed the minds of the tools’ designers. Very worthwhile reading!